How To...
How to Download Your Call Recordings
VentureTel provides easy access to your call recordings for backup, review, or compliance purposes. Here's a step-by-step guide on how to download them: Steps: Log in to venturetel.app: Access the VentureTel web portal at venturetel.app and log in ...
Pickup another ringing extension (AKA Directed Call Pickup)
To enable this feature first open a support ticket to enable the feature code on your account. Directed call pickup allows a user to pick up an incoming phone call on another user’s extension using a feature access code. To pickup a call ringing on ...
Parking A Call
Parking a call is similar to placing a call on hold, except that it allows any other extension to pick up the call by dialing the parking lot extension. A parking lot is similar to a line key on a traditional phone system. To place a call in a park, ...
Placing A Call On Hold
To place a call on hold, press the pause button on the phone. To pick up the call again, press the blinking green line button on your phone. Placing a caller on hold, puts the caller on a temporary hold on your phone, it does not allow someone from ...
Answering A Parked Call
To answer a parked call, dial the parking lot extension where the caller is parked (example: *500) and you will be automatically connected to the caller waiting on hold in the parking lot. Additionally, depending on the phone model you are using, we ...
Setting up your voicemail
To access the voicemail system press the envelope on your phone or dial *98. The first time you log in to your voicemail, it will walk you through setting up a PIN and your voicemail message. Subsequent logins, it will ask you to login and provide ...
Transferring a call direct to voicemail
Transferring to voicemail is similar to a normal call transfer except that it will be transferred directly to the users voicemail box without ringing their extension. To perform a transfer direct to voicemail, while on the call: Push the transfer ...
3-way (conference) call on Grandstream Phones
You can start a 3-way conference call from most Grandstream phones by simply pressing the conference button on your phone when it is time to bring in the third party. (The button has an icon that looks like three people on it.) Once you have ...