FAQs and Policies
Why Texting is Not HIPAA Compliant and Guidelines for Safe Texting
Overview Texting (SMS) is a convenient way to communicate, but it is not inherently HIPAA compliant when handling Protected Health Information (PHI) in healthcare settings. This article explains why standard texting poses risks under the Health ...
How VentureTel’s eFax Integration with Microsoft Teams is HIPAA Compliant
Overview VentureTel’s eFax integration with Microsoft Teams allows healthcare organizations to send and receive faxes securely within Teams, but ensuring HIPAA compliance is critical when handling Protected Health Information (PHI). This article ...
Securing Microsoft 365 for HIPAA Compliance
Overview Microsoft 365 (M365), including Microsoft Teams, is a powerful platform for collaboration, but using it in healthcare settings requires ensuring it meets the Health Insurance Portability and Accountability Act (HIPAA) standards for ...
Can I Use an Auto-Dialer with VentureTel?
No, VentureTel does not currently support the use of auto-dialers with our Business VoIP service. What is an Auto-Dialer? An auto-dialer is a software or hardware tool that automatically dials a list of telephone numbers and connects the call when ...
Testing and Understanding Your VentureTel E911 Service
Importance of Accurate E911 Information Maintaining accurate E911 location information is crucial for prompt emergency response. Always keep your address updated in VentureTel's system. How to Test Your E911 Address Do NOT dial 911 for testing. This ...
Reporting Security Concerns and How We Respond
The security of the VentureTel applications and services are of the utmost importance, and as such any security concerns should be directed to support@venturetel.net and our dev team at support@tsicloud.com We prioritize all security issues and ...
Where is my data stored?
Data such as call logs, voicemail messages and text messages may be stored by VentureTel for you access. We utilize the following providers to provide VentureTel's VoIP and text messaging services to our customers. All data is stored in US data ...
Services Agreement
NOW, THEREFORE, in consideration of the terms, conditions, representations and limitations set forth in this Agreement, the Customer hereby engages Tech Strategies, Inc. (Service Provider) to provide the hereafter designated services. 1. Services For ...
Privacy Policy
What information do we collect? We collect information from you when you register on our site, place an order, subscribe to our newsletter or fill out a form. Any data we request that is not required will be specified as voluntary or optional. When ...
Will I have any downtime when I switch?
Most typically you shouldn't have any down time when moving to VentureTel, even when porting your phone number. Your account manager will work with you to ensure that the transition moves as smoothly as possible. If you are porting your number to ...
Can I receive calls to my current number while it is being ported to VentureTel?
Yes, you can! You will receive a temporary VentureTel number to forward your current number to while you wait for your transfer to complete.
How Long Will It Take To Port My Number to VentureTel?
In most cases, we can transfer your number within ten business days from when you submit the number transfer request, provided that all the correct information and documentation is submitted, including a correctly filled out Letter of Authorization ...
Can I keep my number?
In almost all cases, YES! To begin the porting process contact our support team and attach your most recent copy of your phone bill.
What's the process of moving my phone service to VentureTel
When you are ready to move to VentureTel, we’ll help you through every step of the process. Here is the process we typically take once you say “set me up!" First, we’ll have you register and fill out some paper work online so we can initiate the ...
VentureTel e911 Policy
Summary E911 connects your phone number to your physical address for fast emergency response. You MUST provide VentureTel with your accurate, up-to-date address. Update this information immediately whenever you move. E911 may not work during power ...