Administrative Functions
Finding and Changing Your Phone's Admin Password
After your phone is set up, the default admin password is changed for security. Here's how to find or update this password: Steps: Access the Admin Control Panel: Go to https://control.venturetel.co and log into your account. Open Your Account ...
Forwarding missed calls on your cell phone to office voicemail
You may wish to be able to send calls to your Venturetel voicemail when you don't answer a call made to your cell phone. Most cell phone providers offer the ability to forward missed calls to a different number, below are instructions for AT&T and ...
Inbound Call Routing By Caller ID Patterns
THIS IS A DRAFT - FEATURE IS IN DEVELOPMENT TO BE RELEASED SOON You can route inbound calls to different call flows (an extension, ring group, user, voicemail, etc) by setting up a PIVOT in your inbound call flow. There are three primary steps to ...
International Call Rates
The rate sheet available for download here includes our international per minute calling rates. International destinations not included on this list are included in your monthly calling plan.
Update Auto Attendant Phone Prompt
To update the virtual assistant audio follow these instructions 1. Visit control.venturetel.co and make sure you are in the SmartPBX app. 2. Click "Main Number" in the left column. 3. Click on the "Incoming Call Handling" option. 4. Click "Virtual ...
How to Setup Your e911 Address
You'll need to setup your e911 address so in case of emergency first responders can have the address from where you are calling when calling from an internet phone. If you have multiple office locations, each office should be configured to utilize a ...
How to Configure Caller ID on VentureTel.app
This function is available for account administrators in https://venturetel.app/ To setup Caller ID do the following Go to the admin dashboard. Click on "Numbers" at the top of the screen. Click the person icon next to the number for which you are ...
Creating A Paging Group
A paging group is a group of users or devices that when called automatically answer and allow one way (or two way) conversations. Typically this is best used for one way conversations as two way conversations in a ring group can cause feedback ...
Change Feature Keys on Provisioned Phones
You can easily update features keys from the VentureTel control panel, by logging into the control panel at https://control.venturetel.co/ then going to devices in the SmartPBX dashboard. Find the device you would like to update, and click the wrench ...
I get a white screen when trying to open the control panel
When trying to open the control panel after an update to the control panel and the VentureTel network, you may experience an issue where the control panel doesn't load correctly due to your web browsers cache. To resolve this simply press the ...
Setting Up A Holiday Call Flow
You can setup a specific call flow for Holidays or specific dates that your office is going to be closed. To do this login to the VentureTel control panel at https://control.venturetel.co/ and go to SmartPBX. In SmartPBX select Main Number . In ...
Login to Control Panel
Administrators can login to the control panel and will have access to various functions like adding and removing users, adding additional extensions, changing call flows etc. To login to the control panel, go to: https://control.venturetel.co then ...