Yealink Headset "Out of Range" Error: Easy Fix & Troubleshooting

"Headset Out of Range" Error on Yealink Headset

This error message typically indicates that your Yealink headset (like the WH62/WH63) has lost its connection to the charging base. Here's what you need to do:

Troubleshooting Steps

  1. Re-pair the headset and base:
    1. Remove the headset from the charging base.
    2. Press and hold the headset's on/off button for about 3 seconds. You'll hear "power off." Release the button.
    3. Press and hold the on/off button again for about 5 seconds until you hear "power on" or "pairing." Release the button.
    4. On the charging base, press and hold the "PC" button for about 5 seconds. The LED light should flash white and green.
    5. The headset and base should automatically re-pair within a few seconds.

Additional Tips:

  1. Check wireless range: If you move far away from the base, the signal weakens. Try adjusting the wireless range settings on your device if available.
  2. Reduce interference: Minimize interference from other devices like microwaves, cordless phones, and Wi-Fi routers, which can all disrupt wireless signals.
  3. Update firmware: Ensure both your headset and base station have the latest firmware updates. Outdated firmware can sometimes cause compatibility issues.

Still Experiencing Issues?

If you continue to see the "Headset Out of Range" error, try these steps:
  1. Reboot: Restart both your headset and the base station.
  2. Factory reset: Consult your Yealink manual on how to perform a factory reset for your specific model. Caution: This will erase all settings.
If the problem persists after trying all these solutions, please contact VentureTel support.

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