Update Auto Attendant Phone Prompt
To update the virtual assistant audio follow these instructions
1. Visit control.venturetel.co and make sure you are in the SmartPBX app.
2. Click "Main Number" in the left column.
3. Click on the "Incoming Call Handling" option.
4. Click "Virtual Receptionist" on the first tile that appears.
5. Under the "Greetings" tab select "Choose from existing recording".
6. Click "Choose File". *Note: File type must be .WAV or .MP3
7. Click "Update", followed by the green "Save".
8. When the popup closes select "Save changes" under the "Incoming Call Handling" menu.
Related Articles
Manually Configure Auto Provisioning On Grandstream IP Phones
Phones that are purchased through VentureTel are pre-configured to connect to our provisioning system so when plugged in and connected to the internet they will pull down the appropriate configuration for their MAC address. If however, the phone ...
Finding and Changing Your Phone's Admin Password
After your phone is set up, the default admin password is changed for security. Here's how to find or update this password: Steps: Access the Admin Control Panel: Go to https://control.venturetel.co and log into your account. Open Your Account ...
What's the process of moving my phone service to VentureTel
When you are ready to move to VentureTel, we’ll help you through every step of the process. Here is the process we typically take once you say “set me up!" First, we’ll have you register and fill out some paper work online so we can initiate the ...
Pickup another ringing extension (AKA Directed Call Pickup)
To enable this feature first open a support ticket to enable the feature code on your account. Directed call pickup allows a user to pick up an incoming phone call on another user’s extension using a feature access code. To pickup a call ringing on ...
Add/Edit Cell Phone to Follow Me
To add or edit a cell phone on the follow me settings do the following Click Account Settings (Gear icon), then Follow me/Find me tab Click "Add a Cell Phone" Add the device name and phone number for the cell phone you'd like to add and hit Save ...