VentureTel E911: How to Test & Understand Limitations

Testing and Understanding Your VentureTel E911 Service


Importance of Accurate E911 Information

Maintaining accurate E911 location information is crucial for prompt emergency response. Always keep your address updated in VentureTel's system.

How to Test Your E911 Address

  1. Do NOT dial 911 for testing. This is reserved for true emergencies and misuse may result in penalties.
  2. Dial 933 from your VentureTel VoIP device.
  3. A recorded message will play back the address currently registered for E911 service on that device.
  4. If it's incorrect, immediately update your E911 records through the admin control panel or on VentureTel.app 

Important Limitations

  1. Even with verified information, your local emergency center may not have the technology to automatically receive your VentureTel phone number and address.
  2. Always be prepared to provide your name, phone number, and current location to the 911 operator in an emergency. Do not rely solely on E911 technology.

Additional Notes

  1. Regularly test your E911 address, especially after moving or changing service locations.
  2. Familiarize yourself with the limitations of E911 service, especially during potential power outages or network disruptions.

    • Related Articles

    • What's the process of moving my phone service to VentureTel

      When you are ready to move to VentureTel, we’ll help you through every step of the process.  Here is the process we typically take once you say “set me up!"  First, we’ll have you register and fill out some paper work online so we can initiate the ...

    • VentureTel e911 Policy

      Summary E911 connects your phone number to your physical address for fast emergency response. You MUST provide VentureTel with your accurate, up-to-date address. Update this information immediately whenever you move. E911 may not work during power ...

    • QoS Testing

      This walk-through will take you through the steps required to run a connection test (VoIP, Speed etc.) using the Visualware BCS. Download and Install the BCS Download the BCS from here. Follow the installation instructions for the platform you're ...

    • How Long Will It Take To Port My Number to VentureTel?

      In most cases, we can transfer your number within ten business days from when you submit the number transfer request, provided that all the correct information and documentation is submitted, including a correctly filled out Letter of Authorization ...

    • Configuring Fortigate Firewall for VentureTel service

      There are issues with the NAT configuration on Fortigate Firewalls, while the Firewall is supported, users with these devices will likely run into the following issues using a phone behind a Fortigate: Dropped calls One way or no way audio  Potential ...