Setting Up A Holiday Call Flow

Setting Up A Holiday Call Flow

You can setup a specific call flow for Holidays or specific dates that your office is going to be closed.  
  1. To do this login to the VentureTel control panel at and go to SmartPBX. In SmartPBX select  Main Number .  

In main number, select  Office Holidays , check the box a re you closed for holidays?  and then  Add Holiday  to add the specific dates (or date ranges) the office will be closed.  Be sure to save changes when finished.

Then select  Incoming Call Handling , and select  Holidays.
If you want to setup a Virtual Receptionist for the office holiday, select the Virtual Receptionist link, then either upload or record the greeting of the phone for the Virtual Receptionist (currently Text to Speech is unavailable).  To record your own greeting over the phone, the holiday greeting call flow has to be active (otherwise you'll get you normal office greeting to record),  you can dial *004  to record the holiday greeting without needing to make the holiday greeting call flow active.

Once the greeting is recorded, add the appropriate routes for your virtual receptionist (so that when someone presses 1, it goes to the appropriate person or ring group).  BE SURE TO SAVE YOUR SETTINGS WHEN FINISHED

    • Related Articles

    • Inbound Call Routing By Caller ID Patterns

      THIS IS A DRAFT - FEATURE IS IN DEVELOPMENT TO BE RELEASED SOON You can route inbound calls to different call flows (an extension, ring group, user, voicemail, etc) by setting up a PIVOT in your inbound call flow.  There are three primary steps to ...
    • Pickup another ringing extension (AKA Directed Call Pickup)

      To enable this feature first open a support ticket to enable the feature code on your account. Directed call pickup allows a user to pick up an incoming phone call on another user’s extension using a feature access code.  To pickup a call ringing on ...
    • Setting up your voicemail

      To access the voicemail system press the envelope on your phone or dial *98.  The first time you log in to your voicemail, it will walk you through setting up a PIN and your voicemail message. Subsequent logins, it will ask you to login and provide ...
    • How to Download Your Call Recordings

      VentureTel provides easy access to your call recordings for backup, review, or compliance purposes. Here's a step-by-step guide on how to download them: Steps: Log in to Access the VentureTel web portal at and log in ...
    • Parking A Call

      Parking a call is similar to placing a call on hold, except that it allows any other extension to pick up the call by dialing the parking lot extension.  A parking lot is similar to a line key on a traditional phone system. To place a call in a park, ...