Setting Up A Holiday Call Flow
You can setup a specific call flow for Holidays or specific dates that your office is going to be closed.
To do this login to the VentureTel control panel at
and go to SmartPBX. In SmartPBX select
In main number, select
, check the box a
re you closed for holidays?
to add the specific dates (or date ranges) the office will be closed. Be sure to save changes when finished.
Incoming Call Handling
, and select
If you want to setup a Virtual Receptionist for the office holiday, select the Virtual Receptionist link, then either upload or record the greeting of the phone for the Virtual Receptionist (currently Text to Speech is unavailable). To record your own greeting over the phone, the holiday greeting call flow has to be active (otherwise you'll get you normal office greeting to record),
you can dial *004
to record the holiday greeting without needing to make the holiday greeting call flow active.
Once the greeting is recorded, add the appropriate routes for your virtual receptionist (so that when someone presses 1, it goes to the appropriate person or ring group).
BE SURE TO SAVE YOUR SETTINGS WHEN FINISHED
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Pickup another ringing extension (AKA Directed Call Pickup)
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Setting up your voicemail
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Parking A Call
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Answering A Parked Call
To answer a parked call, dial the parking lot extension where the caller is parked (example: *500) and you will be automatically connected to the caller waiting on hold in the parking lot. Additionally, depending on the phone model you are using, we ...