Setting Up A Holiday Call Flow

Setting Up A Holiday Call Flow

You can setup a specific call flow for Holidays or specific dates that your office is going to be closed.  
  1. To do this login to the VentureTel control panel at https://control.venturetel.co/ and go to SmartPBX. In SmartPBX select  Main Number .  

In main number, select  Office Holidays , check the box a re you closed for holidays?  and then  Add Holiday  to add the specific dates (or date ranges) the office will be closed.  Be sure to save changes when finished.

Then select  Incoming Call Handling , and select  Holidays.
If you want to setup a Virtual Receptionist for the office holiday, select the Virtual Receptionist link, then either upload or record the greeting of the phone for the Virtual Receptionist (currently Text to Speech is unavailable).  To record your own greeting over the phone, the holiday greeting call flow has to be active (otherwise you'll get you normal office greeting to record),  you can dial *004  to record the holiday greeting without needing to make the holiday greeting call flow active.


Once the greeting is recorded, add the appropriate routes for your virtual receptionist (so that when someone presses 1, it goes to the appropriate person or ring group).  BE SURE TO SAVE YOUR SETTINGS WHEN FINISHED


    • Related Articles

    • Setting up your voicemail

      To access the voicemail system press the envelope on your phone or dial *98.  The first time you log in to your voicemail, it will walk you through setting up a PIN and your voicemail message. Subsequent logins, it will ask you to login and provide ...
    • Parking A Call

      Parking a call is similar to placing a call on hold, except that it allows any other extension to pick up the call by dialing the parking lot extension.  A parking lot is similar to a line key on a traditional phone system. To place a call in a park, ...
    • Answering A Parked Call

      To answer a parked call, dial the parking lot extension where the caller is parked (example: *500) and you will be automatically connected to the caller waiting on hold in the parking lot. Additionally, depending on the phone model you are using, we ...
    • Placing A Call On Hold

      To place a call on hold, press the pause button on the phone. To pick up the call again, press the blinking green line button on your phone. Placing a caller on hold, puts the caller on a temporary hold on your phone, it does not allow someone from ...
    • Transferring a call direct to voicemail

      Transferring to voicemail is similar to a normal call transfer except that it will be transferred directly to the users voicemail box without ringing their extension. To perform a transfer direct to voicemail, while on the call: Push the transfer ...