Reporting Security Concerns and How We Respond
We prioritize all security issues and concerns in order of severity and impact on our services and customers data. With a goal of resolution and patching of our systems as follows:
Severe/High - ASAP - these are considered issues that potentially could lead to the loss or corruption of data as well as leaks of customer data, etc. Patching of these issues may incur downtime of some of our services depending on the severity of the issue
Medium - 1-3 weeks - These would be items that typically wouldn't effect all clients, and aren't a major risk to customer data or system stability - our end goal is to still patch and resolve these issues as soon as possible.
Low - 2-6 weeks - These items are typically are issues that require specific actions to be taken that are not common, but cause interruption in service. - as with medium and high severity issues, our goal is to still resolve these as soon as possible but may take 2-6 weeks for resolution.
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