Parking A Call

Parking A Call

Parking a call is similar to placing a call on hold, except that it allows any other extension to pick up the call by dialing the parking lot extension.  A parking lot is similar to a line key on a traditional phone system.

  • To place a call in a park, while in the call, press the transfer key and dial the parking lot extension.
    • By default there are 100 parking lot extensions, *300 - *399
    • If a parked call is not picked up after 40 seconds, the call will ring back to the extension that placed it in the park.

Additionally, depending on the phone model you are using, we may have programmed a few keys as "Parking Spaces".  These keys can be used to place a call in Park, and will show red if a call is on hold and green if the parking space is free.  The process for placing a call in one of these parking spaces is the same as above, except rather than dial the extension (ex. *300) you would press the appropriate parking key after hitting transfer.

  • To place a call in a park with a park key, while in the call, press the transfer key and press the appropriate parking key.


    • Related Articles

    • Answering A Parked Call

      To answer a parked call, dial the parking lot extension where the caller is parked (example: *500) and you will be automatically connected to the caller waiting on hold in the parking lot. Additionally, depending on the phone model you are using, we ...
    • Placing A Call On Hold

      To place a call on hold, press the pause button on the phone. To pick up the call again, press the blinking green line button on your phone. Placing a caller on hold, puts the caller on a temporary hold on your phone, it does not allow someone from ...
    • Transferring a call direct to voicemail

      Transferring to voicemail is similar to a normal call transfer except that it will be transferred directly to the users voicemail box without ringing their extension. To perform a transfer direct to voicemail, while on the call: Push the transfer ...
    • 3-way (conference) call on Grandstream Phones

      You can start a 3-way conference call from most Grandstream phones by simply pressing the conference button on your phone when it is time to bring in the third party. (The button has an icon that looks like three people on it.)   Once you have ...
    • Setting Up A Holiday Call Flow

      You can setup a specific call flow for Holidays or specific dates that your office is going to be closed.   To do this login to the VentureTel control panel at https://control.venturetel.co/ and go to SmartPBX. In SmartPBX select  Main Number .   In ...