Pickup another ringing extension (AKA Directed Call Pickup)
Directed call pickup allows a user to pick up an incoming phone call on another user’s extension using a feature access code. To pickup a call ringing on another users extension:
- While another phone is ringing, dial *8.
- Then dial the extension of the phone that is ringing, or you may hit the BLF key of the users extension that is ringing.
BLF stands for busy lamp field, it is the button on your phones screen that shows whether another extension is free (green), busy (red), or ringing (blinking red).
Answering A Parked Call
To answer a parked call, dial the parking lot extension where the caller is parked (example: *500) and you will be automatically connected to the caller waiting on hold in the parking lot. Additionally, depending on the phone model you are using, we ...
Placing A Call On Hold
To place a call on hold, press the pause button on the phone. To pick up the call again, press the blinking green line button on your phone. Placing a caller on hold, puts the caller on a temporary hold on your phone, it does not allow someone from ...
Change Feature Keys on Provisioned Phones
You can easily update features keys from the VentureTel control panel, by logging into the control panel at https://control.venturetel.co/ then going to devices in the SmartPBX dashboard. Find the device you would like to update, and click the wrench ...
Forwarding missed calls on your cell phone to office voicemail
You may wish to be able to send calls to your Venturetel voicemail when you don't answer a call made to your cell phone. Most cell phone providers offer the ability to forward missed calls to a different number, below are instructions for AT&T and ...
Inbound Call Routing By Caller ID Patterns
THIS IS A DRAFT - FEATURE IS IN DEVELOPMENT TO BE RELEASED SOON You can route inbound calls to different call flows (an extension, ring group, user, voicemail, etc) by setting up a PIVOT in your inbound call flow. There are three primary steps to ...