Knowledge Base
VentureTel
VentureTel business phone services FAQ and how to articles
Recent Articles
"Headset Out of Range" Error on Yealink Headset
This error message typically indicates that your Yealink headset (like the WH62/WH63) has lost its connection to the charging base. Here's what you need to do: Troubleshooting Steps Re-pair the headset and base: Remove the headset from the charging ...Finding and Changing Your Phone's Admin Password
After your phone is set up, the default admin password is changed for security. Here's how to find or update this password: Steps: Access the Admin Control Panel: Go to https://control.venturetel.co and log into your account. Open Your Account ...Testing and Understanding Your VentureTel E911 Service
Importance of Accurate E911 Information Maintaining accurate E911 location information is crucial for prompt emergency response. Always keep your address updated in VentureTel's system. How to Test Your E911 Address Do NOT dial 911 for testing. This ...How to Download Your Call Recordings
VentureTel provides easy access to your call recordings for backup, review, or compliance purposes. Here's a step-by-step guide on how to download them: Steps: Log in to venturetel.app: Access the VentureTel web portal at venturetel.app and log in ...VoIP Phone Troubleshooting - Start with a Reboot
Problem Are you experiencing issues with your VentureTel.net VoIP phone service? It might be something as simple as needing to reboot your phone. Solution Often, a quick reboot of your VoIP phone can resolve minor glitches that may be causing issues ...
Popular Articles
VentureTel e911 Policy
Summary E911 connects your phone number to your physical address for fast emergency response. You MUST provide VentureTel with your accurate, up-to-date address. Update this information immediately whenever you move. E911 may not work during power ...3-way (conference) call on Grandstream Phones
You can start a 3-way conference call from most Grandstream phones by simply pressing the conference button on your phone when it is time to bring in the third party. (The button has an icon that looks like three people on it.) Once you have ...Transferring a call direct to voicemail
Transferring to voicemail is similar to a normal call transfer except that it will be transferred directly to the users voicemail box without ringing their extension. To perform a transfer direct to voicemail, while on the call: Push the transfer ...Setting up your voicemail
To access the voicemail system press the envelope on your phone or dial *98. The first time you log in to your voicemail, it will walk you through setting up a PIN and your voicemail message. Subsequent logins, it will ask you to login and provide ...Answering A Parked Call
To answer a parked call, dial the parking lot extension where the caller is parked (example: *500) and you will be automatically connected to the caller waiting on hold in the parking lot. Additionally, depending on the phone model you are using, we ...